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Frequently Asked Questions
Got a question? We’re here to help
Popular Questions
Does the device need to be cleaned after each use?
How long does a battery charge last?
When is the best time to do OrthoPulse® treatments?
Why does the status light on my OrthoPulse® show as blinking red when I pick it up?
Device
Are there any restrictions when traveling with OrthoPulse®?
Can OrthoPulse® be shared by family members?
Does the device need to be cleaned after each use?
Does the device need to be cleaned after each use?
Does the light emitted by the OrthoPulse® cause eye damage?
For how long can the OrthoPulse® device store treatment data?
How long does a battery charge last?
How long does it take to fully charge the battery?
Is OrthoPulse® latex-free?
The device was charged overnight but it still won't start treatment?
The status light is not turning on when the device is picked up off the charging case?
What do the status light colours indicate?
Why can't I see the light coming out from the OrthoPulse® mouthpiece LED arrays?
Why does the status light on my OrthoPulse® show as blinking red when I pick it up?
Troubleshooting
How can I reset the device?
Why does the status light on my OrthoPulse® show as blinking red when I pick it up?
Why doesn't my OrthoPulse® seem to charge?
Why won't my OrthoPulse® sync with the app?
Treatment
Are Botox injections a contraindication to OrthoPulse® use?
Are there any contraindications for using OrthoPulse®?
Are there any side effects with OrthoPulse® near-infrared light therapy treatment?
Can I move during treatment?
Can I swallow during treatment?
Can OrthoPulse® be used after an extraction to help accelerate the healing process?
Can OrthoPulse® be used by those with a pacemaker?
Could the use of OrthoPulse® have any detrimental effect on young patients who are being treated with growth hormones?
Does Advil use affect osteoclastic activity? If so, does Advil also affect OrthoPulse® efficiency?
How do I know if my treatment was completed successfully?
How do I treat my lower jaw?
How much pressure is needed when biting down on the device during treatment?
If I complete two or more self-treatments per day will it increase the acceleration of my treatment?
Is multiple sclerosis a contraindication to OrthoPulse® use?
Is smoking a contraindication to OrthoPulse® use?
Is there advice to stop OrthoPulse® treatment during taking of antibiotics (photosensitivity)?
Is there any risk or concern using OrthoPulse® on patients who are being treated with bisphosphonates for osteoporosis?
My gums seem redder than normal?
Should clear aligners be removed for OrthoPulse® treatment?
Should elastics be removed for OrthoPulse® treatment?
Should OrthoPulse® be used while waiting for additional or refinement aligners?
Some orthodontists seem to indicate that smoking reduces the rate of tooth movement. Can OrthoPulse® thus lead to a greater acceleration effect for smokers?
What if I miss my treatment, can I make it up?
What if I need to stop or pause a treatment?
What if I see a defect / wear and tear on my device?
What if treatment doesn’t start / the status light does not turn blue?
When is the best time to do OrthoPulse® treatments?
App
How do I download the OrthoPulse® app?
How do I log into the app?
How do I sync OrthoPulse® with the app?
I don’t have an account for the OrthoPulse® app; how do I set one up?
I forgot my OrthoPulse ID Password?
Is OrthoPulse® safe?
